eDreams Continues Deducting Prime Subscription Fees After Cancellation

I am extremely disappointed with eDreams. I cancelled my Prime subscription a long time ago, yet eDreams has continued to deduct subscription fees from my account without my authorisation. Despite cancelling, the charges have not stopped, and I have effectively been paying for a service I no longer wanted or agreed to. This is completely unacceptable. Customers should not have to monitor their bank accounts constantly to ensure a cancelled subscription has actually been cancelled. I have now formally requested: Immediate cancellation of the Prime subscription. Written confirmation that no further deductions will be made. A full refund of all charges taken after my cancellation. An explanation as to why the subscription remained active after it was supposedly cancelled. I expect eDreams to resolve this matter urgently. Until then, I would strongly advise other customers to keep a close eye on their bank statements if they have ever subscribed to eDreams Prime. I hope eDreams will take responsibility and refund the money that was deducted after my cancellation.