mC
michael C
1 reviews | Active since Oct 2012
22 Jul 2025, 11:06
Do better
I am extremely disappointed with this service. I cancelled my subscription well in advance, followed all the necessary steps, and even received confirmation that my account was no longer active. Despite this, I am still being charged every month!
This is completely unacceptable and feels like a deliberate attempt to take advantage of customers. I’ve tried reaching out to customer support multiple times, but the responses have been slow and unhelpful. No resolution has been provided, and the charges continue.
I expect a full refund for the unauthorized debits and immediate action to ensure this does not happen again. If this issue is not resolved promptly, I will be forced to escalate the matter further.
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Replies (1)mC
Unauthorized Subscription and Double Charges – Very Disappointed
I am extremely frustrated with my experience with eDreams. I booked a flight through their platform in October 2024, and at no point did I knowingly subscribe to any membership or recurring service. However, I later discovered that they had automatically enrolled me in their Prime subscription without my consent.
To make matters worse, they have been debiting my account monthly, and at one point, I was even double charged. I never received any clear communication about this subscription, and I certainly did not authorize these ongoing payments.
I’ve tried to resolve this through their customer service, but the process has been slow and unhelpful. This feels like a deceptive practice, and I’m disappointed that a travel company would operate this way.
I demand a full refund for the unauthorized charges and immediate cancellation of any subscription linked to my account. I urge others to be cautious when booking through eDreams.
michael C's updateReviewer Update
22 Jul 2025, 11:14Unauthorized Subscription and Double Charges – Very Disappointed
I am extremely frustrated with my experience with eDreams. I booked a flight through their platform in October 2024, and at no point did I knowingly subscribe to any membership or recurring service. However, I later discovered that they had automatically enrolled me in their Prime subscription without my consent.
To make matters worse, they have been debiting my account monthly, and at one point, I was even double charged. I never received any clear communication about this subscription, and I certainly did not authorize these ongoing payments.
I’ve tried to resolve this through their customer service, but the process has been slow and unhelpful. This feels like a deceptive practice, and I’m disappointed that a travel company would operate this way.
I demand a full refund for the unauthorized charges and immediate cancellation of any subscription linked to my account. I urge others to be cautious when booking through eDreams.
mC
michael C's update22 Jul 2025, 11:14
Reviewer Update
Unauthorized Subscription and Double Charges – Very Disappointed
I am extremely frustrated with my experience with eDreams. I booked a flight through their platform in October 2024, and at no point did I knowingly subscribe to any membership or recurring service. However, I later discovered that they had automatically enrolled me in their Prime subscription without my consent.
To make matters worse, they have been debiting my account monthly, and at one point, I was even double charged. I never received any clear communication about this subscription, and I certainly did not authorize these ongoing payments.
I’ve tried to resolve this through their customer service, but the process has been slow and unhelpful. This feels like a deceptive practice, and I’m disappointed that a travel company would operate this way.
I demand a full refund for the unauthorized charges and immediate cancellation of any subscription linked to my account. I urge others to be cautious when booking through eDreams.