WORST EXPERIENCE

I booked a flight to Johannesburg on the 27th of April 2021 for 29 April and return 2 May, through E Dreams. Payment came off my bank account and confirmation of the tickets were sent via email and on the app. When I got to the airport this morning to check-in (after numerous phone calls to Safair on 28/4/2021 to check-in and their call centre states that online check in is unavailable) I got sent to the Safair ticket sales to be informed that they don't have my ticket on their system. The consultant then only provided a memo from Safair on paper, stating that they are experiencing difficulties with eDreams bookings, he was unable to answer me why that is not available on their website. Flysafair proceeded to inform me that my booking was not confirmed by them and there is nothing they can do about it, as the flight is already full. When I enquired with CEmair about my return flight, they informed me that my name i son the system but no ticket is allocated because eDreams has failed to make payment. So yet again, I had to buy a new ticket. I requested a refund on the eDreams app and via chat, the consultant was not willing to own up to the mistake that eDreams made and said that FlySafairafair canceled the flight, but could not answer me as to why eDreams doesn't inform their customers if a flight is cancelled? This has been the WORST booking and flying experience with no customer service support from eDreams or FlySafair staff. I expect at least a full refund within the next week. Disgusting service.