Worst Customer Service Ever

<p> I have called Edreams customer care/call centre through out this week.</p> <p>For 3-6 minutes each time about 5 to 6 times a day.</p> <p>When I did eventually get through , I spoke to a gentlemen and my airtime finished after the number of times I had called and It just kept ringing.</p> <p>Not once did they call me back to help me with my query. </p> <p><br />I booked a flight in Brasil from NVT to Curitiba on the 26th Dec , the confirmation came back with the 26th Nov.</p> <p>When purchasing the tickets I had chosen the Premium Service Cover which says that I have the right to change my flight or cancel without paying any money as many times as the airline allows. </p> <p>When calling in I get told I need to pay a total of $1163 to change the flights to the right day , when mentioning it wasnt my error.</p> <p>I get told that I will need to send "proof" of my selection of dates which means I would have to have screen munched/shot every step of my booking. Send it to head office and they can sort it out.</p> <p> </p> <p><br />In all honesty their payment options are efficient and quick making you not think twice about your purchase as soon as there is a problem. Phones dont get answered nobody can help you and you still get charged a fee after having paid more so you wouldnt have these problems in the first place.</p> <p> </p> <p><br />My boyfriend is still waiting for their manager to give him a call since Wednesday. </p> <p> </p> <p><br />Edreams is honestly the worst when it comes to customer service. I am extremly annoyed and fraustrated and I will not be purchasing the rest of my tickets with them.</p> <p> </p> <p><br /> </p>