Unauthorized Subscription and Double Charges – Very Disappointed

Unauthorized Subscription and Double Charges – Very Disappointed

I am extremely frustrated with my experience with eDreams. I booked a flight through their platform in October 2024, and at no point did I knowingly subscribe to any membership or recurring service. However, I later discovered that they had automatically enrolled me in their Prime subscription without my consent.

To make matters worse, they have been debiting my account monthly, and at one point, I was even double charged. I never received any clear communication about this subscription, and I certainly did not authorize these ongoing payments.

I’ve tried to resolve this through their customer service, but the process has been slow and unhelpful. This feels like a deceptive practice, and I’m disappointed that a travel company would operate this way.

I demand a full refund for the unauthorized charges and immediate cancellation of any subscription linked to my account. I urge others to be cautious when booking through eDreams.