Unauthorised Deduction After Cancellation – Extremely Disappointed

I had a very upsetting experience with eDreams. On 21 June, I tried to purchase airline tickets through their website. However, during checkout, an extra hidden cost of R2000 suddenly appeared—this was never disclosed beforehand. Around R6000 was deducted from my account, while the remaining R7000 bounced due to insufficient funds.

Within the same hour, I contacted my bank to reverse the transaction and immediately cancelled the booking with eDreams. Despite this, the next day eDreams deducted another R3964 from my account—without any authorisation and after the cancellation had already been processed.

I did not use their services, yet they have kept my money. I’ve been following up with them for weeks, but all I receive are empty responses and no refund. This is highly unprofessional and feels dishonest.

I would strongly advise others to avoid booking through eDreams. Their lack of transparency, unauthorised deductions, and poor customer service are unacceptable. This has been one of the most frustrating and disappointing experiences I’ve had with any online platform.