Title: eDreams Refusing Refund Despite Airline Waiver Code – Unacceptable Delay

I am extremely frustrated with the lack of service and accountability from eDreams.

I booked a flight through eDreams with Uganda Airlines. The airline changed my itinerary, and as a result, I was forced to cancel. Uganda Airlines issued a waiver code confirming that I am entitled to a full refund with no penalties.

I have also confirmed directly with Uganda Airlines that the funds are still held by eDreams and that eDreams is responsible for processing the refund.

Despite this, eDreams has refused and delayed processing my refund, repeatedly shifting responsibility back to the airline. This is misleading and unacceptable.

I have now been left out of pocket for a service that was not delivered.

Due to eDreams’ failure to act, I have escalated this matter by initiating a chargeback with my bank.

This experience has been extremely disappointing, and I strongly advise others to avoid booking through eDreams.