*******

<p>I mistakenly double booked myself on a flight to Dublin on the 30th of June 2016 leaving July 2nd returning July 30 with 2 travel agencies. The first booking with eDreams didn't seem to have gone through I then did anther reservation with another travel agency and it all went well got the seat at a very fair and reasonable price. An hour later I got another confirmation from eDreams meaning now I had 2 tickets on the same flight. I quickly called eDreams to cancel the booking but still 13 hours later meaning the next day the went ahead and issued me the ticket. I been sent back and forth between airline and travel agency for a refund. I informed these people eDreams I was cancelling that ticket and until to this day I still don't have my refund. I m still R9987.50 short in my account, no refund they keep telling me they are waiting for the airline to authorise the refund. They are appalling , their call centre agents don't know what the current laws are regarding cancellations and refunds it's a shame really. </p>