Taken for a ride by E-dreams travel agency

E-dreams travel agency has proven to be the most callous, uncaring and ************* business I know. And I hope that they are never used by anyone again. My son is stuck in Myanmar and even though he received an email from them saying that his flight had been cancelled, it said that they had to be contacted within 48 hours. Everyone knows that hours have been spent on calls, with calls being dropped or hanging on for hours. There is no email address on their website either. Unbelievable in this day and age. Even though we all know this is a time of crisis, this is also the time that people need to step up and be counted and to do the right thing. There should've been staff available 24/7 even if friends and family had to come in and triage the calls. Why are they unreachable? Are they holding on to a nice big bank account earning interest from other people's money? Profiting from other people's misery? This is not a complaint about bad service from a supermarket. These are people's loved ones. We were desperate to get our son home and used up all the money we had to buy the ticket. Our debit orders are going to bounce all over the place at month end. My husband is self employed and this three week lockdown is going to **** us! Please do the right thing and refund us our money.