Such bad service from Edreams

We booked a flight on Edreams back to South Africa from Phnom Penh. When we got to the airport we were told that Singapore had travel restrictions that you may only fly in and out of Singapore with Singapore Airlines, but we would have been flying out with Qatar as that was the airline that Edreams had us booked on.

We were not able to board our flight and were stuck in Phnom Penh due to negligence from edreams. We tried to have edreams cancel that flight (Qatar), but they said that because it is within 24hours there was nothing they could do. We lost $1200. We had to book an entirely new flight from Phnom Penh to Singapore to South Africa which cost us almost $2000. Edreams said they could not refund us the amount because we had to cancel the flight within 24hours of boarding and could only refund us $350 of the Qatar flight.

Which means we lost around $2850 due to the fact that Edreams did not check the travel restrictions of a country and still booked a flight.

We have tried contacting edreams about this but we are not getting any response from them anymore.

This did not only happen to us, there was another woman that could not fly home due to this (and this was in December). During March we also heard of another woman that was stuck on the airport due to Edreams not checking all the travel restrictions before having a client make a booking.