Subscription

Dear eDreams Customer Service,

I am writing to express my serious concern and frustration regarding unauthorised charges on my account.

In February, I purchased flight tickets through your platform. The following month, I noticed a deduction of R195 from my account and received a message stating that I had been subscribed to a service, which I did not knowingly agree to. I attempted to cancel this subscription, but there were no clear or accessible options available on your website.

Now, for the second consecutive month, another deduction of R195 has been made—this time taking the last of my available funds. This situation is unacceptable, and I feel misled by the lack of transparency regarding this subscription.

I urgently request the following:

Immediate cancellation of this subscription.

A full refund of the charges deducted (R195 x 2 = R390).

Confirmation that no further deductions will be made from my account.

If this matter is not resolved promptly, I will have no choice but to escalate it to the relevant consumer protection authorities.