Shocking service

<p>My wife booked a flight online from Lanseria to Bloemfontein. we were directed from www.jetcost.co.za to https://za.edreams.com/travel/. Upon confirming the booking and paying via credit card, their system changed the details from Lanseria to OR Tambo to Bloemfontein. Upon contacting their help line we were told that we have to pay a reservation fee for the cancellation and that the refund will take a MINIMUM of 10 days. We were also told that we were supposed to take screenshot during the booking process to prove our case. Who in their right mind takes a screenshot of every single page while doing an electronic booking or purchase?! In summary the proposterous notion that the airline has selected where she flies from instead of her (the customer) and now we have to pay additional fees because their system stuffed it up.</p> <p>The callcentre (somewhere in India) could not grasp the concept of why this is upsetting and proved to be as effective as their on-line booking system.<br /><br />Stay away from these people. eDreams = eNIGHTMARE</p> <p> </p>