Refund

It's very unfortunate I have to even give them a star at all, Useless. Absolutely the worst travel booking experience I have ever had. It has been almost three months and I am still waiting for my refund. I have made countless calls, spent hours on hold, and spoken to multiple agents who all give the same empty promises but no actual resolution. I filled in my banking details on their refund form exactly as requested — only to be told afterward that my SWIFT code is missing. The problem? Their form doesn’t even have a proper tab to enter a SWIFT code. How can customers provide information when your own system doesn’t allow it? Every time I follow up, they simply repeat the same excuse instead of fixing the issue. The level of incompetence and lack of accountability is shocking. Since the COVID pandemic, customer service standards may have dropped in many places, but this is by far the worst I have experienced. There is no transparency, no urgency, and absolutely no customer care. I would strongly advise anyone considering booking through eDreams to think twice. If something goes wrong, be prepared for months of frustration, endless calls, and no clear answers. This just 80% of the ticket they have taken their fees. Extremely disappointed. Avoid at all costs