Refund!

I booked a return flight on dreams from Johannesburg to Hangzhou,

Today I get to Hangzhou airport 40min before check in I go to the information desk to find out where do I queue for check in they showed me the counter and told me to come back after 30min, at 17;35 check in time I went to check in and I was told the flight is delayed due to air traffic control after few minutes I over hear the same person who told me the the delay is due to air traffic control saying that the flight is cancelled there are no flights going via Hong today, I tried to ask them to put me on a different airline and they said there’s nothing that they can do and they could not even offer me a phone to call even thou I explained to them I have no local SIM card. I eventually find two South African who assisted me to try and call edreams and emailed them I stood at the airport with no way forward. No one communicated the delay prior to boarding as I believe that the protest has been going on for a few days now

The ground staff at the airport are extremely useless, The robot to speak too on the edreams Facebook chat is extremely use less we called the numbers on the website they ring and there’s no answer at all.

I want my refund as I need to be at work by tomorrow the 14th I have never seen such an stupid system that has no one who attends emails immediately especially when dealing with flights ! This is an indefinite delay no knows when the protest will end therefore give us our monies so we can book with other airlines seeing that you could not even let me know that the flight is cancelled nor the situation in hand I just want my money back ! Ref number L6FC3C....

Mrs Managalane WhatsApp ***