POOR SERVICE

#POOR SERVICES

I paid the flight through the agent (Edreams) to depart from Johannesburg to Capetown on the 1st April 2022. However the agent booked the flight vice-versa (saying i'm departing from Capetown to Johannesburg on the same day. I had to cancel the booking as it was done incorrectly by your *********** CONSULTANT and asked for a refund. According to edreams terms the refund takes approximately 7 days to happen. On the App it shows that the money was refunded on the 13th April 2022, but to date i have never received any refund. The App is now talking about 3 months waiting period for the refund. This is unacceptable and tiring. CAN I HAVE MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Please kindly contact me on ***

Thank you in advance.

Warm Regards Raymond Ndlovu