Pay back my money

On the 6th of October 2019 I made booking with Edreams online for a rental car from Johannesburg Park Staion from 17-Oct-2019 Till 20-Oct-2019 Dropp off at Lanseria. 4 Days before my departure I realized the funds have not been paid in and it would take longer so I tried to cancel the booking I made on Edreams website. I then no noticed the Supplier is Budget and accessed my booking through their website Each time I tried to cancel the booking I would get an error message.Eventually I managed to get the booking cancelled on the 16-Oct-2019.

today again after one mail after the other Dear Ronelle,

Thank you for getting back to us with your comments.

I have reviewed this case again, including your latest feedback. You mentioned in an earlier email that you sent screen shots of cancellation attempt by you. Unfortunately we have not received them and they are not attached to your case. Please forward so that I can review.

I am sorry but I must confirm that our position on this matter remains unchanged.

I would like to stress that eDreams will always endeavour to reach a solution that is both reasonable and in line with the Terms & Conditions of your rental agreement.

Therefore, I trust you will understand that we are not able to proceed any further with your case on this occasion.

Kindest Regards, Mary