Pathetic Servicer, total ****

I booked a return flight for my daughter (Johannesburg–George) in July 2025. When I tried to change the Johannesburg leg, the platform failed about five times — payment for the fare difference would not go through, despite funds being available. With December peak season approaching, I had no choice but to book directly with the airline.

When I finally reached a human at eDreams, I was told I’d get a partial refund of R2,976 from the R6,000+ I paid. Not great, but I accepted it. Now, after speaking to another person, I’m told I get no refund at all. This is outrageous and feels like a ****.

Do not use this company. They hide behind bots, their processes are misleading, and their “refund” promises change depending on who you speak to. I’ve been told my case is “escalated” and I’ll hear back in 72 hours — I won’t hold my breath.

I want a proper solution to this matter and the refund that was promised.