No refund for canceled flight SAL

<p>I made a flight booking though edreams for the 7 Jan 2017, Bloem to Cape, South African Airways YSF4OH. Due to unseen circumstances I had to cancel. I spent a total of an hour and twenty min on the phone holding on for assistance, yes 1h20 min. After explaining the situation the person told me that SAL does not refund cancel bookings and if he cancels reservation there is additional R400.00, although there will be no refund. How is this possible, this is not an international flight, it is not a 24 hour cancellation. I can understand if the edreams are not prepared to pay back there surcharge for doing nothing, but to have an cancelled flight money payed back is unacceptable. To all public searching for a better deal on flight, Please do not use eDreams travel agency. SAL users make sure you know all the restrictions of a booking</p>