NO Dream only very expensive Nightmare

25 March 2026 04h36 Booking *** E-dreams I fromed me my Booking is not confirmed and I must booked again. Yet the payment for the flight went off my ***. I booked again after the payment in my bank was returned. Received *** with same notification my Booking is not confirmed and I must try again. Again payment went off my bank account. 07h48 I booked again after the payment in my bank account was returned. I received email from Edreams informing me that Booking was confirmed #*** 22h05 I received email" Actuon Required : Check-in unsuccessful " See detail below:

26 March ( Day of my flight ) Before leaving for airport I used the link supp**** above to try and Check-in at South African Airways. Thus was unsuccessful after numerous attempts that I was told that the reference I used was not correct.

I contacted help center on the app. The chat bot informed me to check in with the airline and gave me Booking reference and e-ticket details. This time the bot gave me the link to the airline as Cem Air.

Again I could not check-in online and was informed that there are no itinerary for me.

I contacted the help line by phone. First an international number where my airtime was depleted before I could be properly assisted. This was after 40min onthe line. I then sourced a local number and after holding o. The line for 38 minutes, the agent informed me that my flight was canceled by the airline and I need to contact South African Airways to find the reason and also ensure that I get an email from them to confirm they have canceled my flight in order to apply for a refund from edreams.

SAA informed me that they did not cancel my flight but edreams did. They suggested that I go to the airport early and try go to CEM AIR check-in counter to find out what happened. Arriving at the airport at 13h30 ( my flight departed 14h55) I went to CEM Air Check-in counter where they i formed me that they'd not have a 14h55 flight and I should go to SAA check-in. At SAA, I was informed that they have no booking on their flight for me and sent me to SAA Cusotmer service, where again I was informed that my Booking has been canceled by edreams, but as my Booking reference was for CEM Air I should go to Cem Air customer care.

CEM AIR confirmed that my Booking was canceled by Edreams and that I was not booked on any flight. They supp**** me with the following screenshot:

I was stuck with no Booking and as I had to get to Johannesburg for a neurologist appointment 08h00 27 March ( there is a 3month waiting period to get an appointment at a cost of R3500) I had no other option but to take the last seat available to Johannesburg on Cem Air at 17h45. The only seat available was a premium seat at a cost of R5280.00

So much for edreams promise that they will find you the cheapest flight. They just do jot promise you that you will get on the flight.

Instead of paying R2780. I paid R8 060.00 for my flight. And still edreams insist that I can only get refunded once the airline confirm they canceled my Booking. Yet edreams are not even sure which airline should take responsibility, both airlines insist that my Booking was canceled by edreams. I Cannot get any assistance - all my e0mails bounce and telephones are not answered.