NEVER USE EDREAMS

Do not use this company. I booked a flight well in advance, but the pandemic resulted in cancellations. No problem; I responded to eDreams' emails to authorise them to procure a voucher. Heard nothing. No response from any email address I could find either (in fact some came back as invalid email addresses). The online help centre simply says that your request has been noted. I eventually got a human (instead of the bot) on the online chat after waiting for 2 hours and 12 minutes. Paula was her name, and she told me that they would refund me 10% (roughly - and ridiculous) or that I could re-book at no charge. Great I said, let's do that. I was told I had to phone a number to do that. No problem right? Not right. I then get emails saying they have been trying to contact me (lies, I received no calls and have no missed calls and they do have the correct number), and that I should give them a phone number (but how they don't say since no email address works, and like I said, my correct number was on the booking). I have now received an email saying the dates I requested aren't available (for a year away, but I haven't even requested those dates yet). I thought I had to do that over the phone, on the number that I have been on hold on for a few hours now. All smoke and mirrors. Better off burning your money to keep warm on these cold winter nights.