My fault for booking with e dreams

I booked with e dreams yesterday for my parents, requesting a wheelchair for my dad.I got an email saying that I need to phone them to confirm certain questions. After more than an hour holding on, the line went dead. I sent an email confirming the details, but that came back saying that this email is not watched. This morning I phoned again, 25 minutes later the phone went dead again. Sent mail to their customer service account, got mail back saying it does not function any more, I must phone! 28 minutes later an agent picked up, and I could confirm. The agent informed then that I had to pay an additional R100, because I did not confirm soon enough, the airline tickets got more expensive!! My fault for holding on for more than an hour, and sending emails trying to confirm the booking!! No customer service at all, not helpfull at all, made it my fault for not contacting them!! RATHER PAY MORE, BUT STAY AWAY FROM THEM!!!