IMPOSSIBLE TO CANCEL OR REQUEST VOUCHER

March 2020, something about a Coronavirus is happening worldwide, you miht have heard of it, countries are closing borders and with it - flights are being cancelled. I have booked 3 return flights to Spain in June, through eDreams, and naturally they are being flooded with cancellations. So when I call their call centre I get a voice message saying that only flights scheduled for the next five days will be taken. That's fair enough, but I do go on their website and request a cancellation voucher, thereafter my status turns to pending. I intermittently keep trying their call centre for the next 2 months to see if anything has changed, and all that has is that they are now only taking calls for flights that are scheduled within the next 3 days. I wait till its five days before my flight, then phone the call centre, which has now been CLOSED DOWN. The only way to deal with them is through the website or FB page. The FB page doesn't recognise my booking number, so all I can rely on is the website, which I continue to check on daily, and my status never changed from pending. My flight has long gone, and I am yet to receive any contact from Edreams. My money has disappeared and no voucher or refund seem to be in the near future. I would love to hear from them, but conveniently for them, there is no way for me to contact them.