I am extremely disappointed with eDreams.

After booking a flight weeks ago, I noticed an unexpected deduction from my account. This charge was never clearly explained or authorised by me.

There was no clear consent, no proper communication, and no warning about any additional fees or subscriptions. It feels misleading and unfair to deduct money from a customer’s account without full transparency.

I attempted to get assistance through their chat, but the response was unhelpful and did not resolve my concern.

This is unacceptable. I expect a full explanation of this charge and an immediate refund.

Customers should not have to chase companies to understand why money is being taken from their accounts.

I will not accept unauthorised or unclear charges.