eNightmares

eDreams is no dream it’s a nightmare. 1. I book through them for a flight to Canada - flight was cancelled due to covid. They didn’t give us credit or flight coupons. I couldn’t get my money back. 2. They were only to rebook us on a flight from Canada to Capetown and charged us R 7000+ for flight differences. But KLM declared that there was no flight difference. 3. The only way I could get this R 7000+ back was to request my bank to reverse the payment - which they did. 4. However when we were on the airport in Canada, KLM discovered thet eDreams had issued the covid cancelled flight’s tickets which were not valid anymore. I had to get eDreams to issue new flight tickets which was VERY difficult because you cannot phone them, you have to contact them through a bot on their app. 5. Eventually they issued us with new tickets, only to be discovered by KLM that they were ****. 6. Luckily KLM fixed the ticket problem and took us home - on a free flight I think or maybe they checked that we were booked on one of their cancelled flights previously. 7. We are telling all our friends and family not ever to use eDreams. And be careful CheapTickets sometimes reroute you to eDreams I know of 3 other people who were rerouted. But we are grateful to KLM who stand by us, KLM you have a customer for life.