E.dreams...really??? seriously???

Due to fly to Australia, covid happened. Requested refund from Edreams was told I should try airline directly. I did. Airline issued unusable vouchers valid to March 2023. When I tried to get cash refund or at least a ticket to a place where they do fly to, I was told that the booking agents have been refunded and the vouchers to me have been cancelled. I tried to contact the online agents. They keep telling me I am not entitled to a refund. I checked with the airline who issued me vouchers, proof that I am entitled to a refund. They eventually took on corresponding with online agents and sent them proof of refund. I was contacted by online agents saying refund is being processed. I need to see my grandchildren urgently, I used up my saving to do so....Edreams is now killing that dream by not coming forward with the refund. They say it takes up to 30 days to get money from airline, yet they were refunded by the airline as far back as June 2022. First promise of refund said 10 working days, but tune changes to up to 30 days. Is this not as good as theft? I hope we can get these cases reviewed or investigated by investigative journalists. Companies like this need to be named and shamed.