eDreams vanishes into thin when they are to refund

I am still waiting for eDreams they are nowhere to be found. Kulula has informed me to claim a refund from Travelfusion which they say it is the travel agency that I used to buy air ticktets from although I booked through eDreams. Campsbay village also states that I must cancel through the agents that I have booked through which is eDreams.