KH
Karen H

1 reviews | Active since Oct 2011

03 Mar 2026, 08:03

eDreams - Unauthorized Subscription Charges and Inability to Contact Support

I am writing to report unauthorized subscription charges deducted from my bank card by eDreams. I did not sign up for any subscription service, yet recurring amounts are being taken from my account without my consent. I have attempted multiple times to contact eDreams using the phone numbers *** and ***. Regardless of the time of day, the call never reaches an agent. Instead, it continues indefinitely with repeated adverti*****ts, and even after holding for over 20 minutes, no one answers. I also attempted to cancel the subscription through the eDreams mobile app—which I had to download solely for this purpose—but the cancellation function does not work. Their website chat facility is also inaccessible and only displays an error message. At this point, there appears to be no functional or legitimate way to contact eDreams or cancel the unauthorized subscription. As a result, I am now forced to close my bank card and open a new one to prevent further unauthorized deductions. I want to warn others: when booking flights online, be cautious, as it seems eDreams attaches a subscription without clear consent. Before you realize it, you may be charged for a service you never knowingly enrolled in.

0
Replies (0)