Edreams total failure

This company horrible they have no respect for their customers they don't want to refund me my money even they confirmed via automated response that I will get my refund...this is the automated response:Dear DAVID MOKGOMATHA,

As per your request your booking has been cancelled. If you are due a refund, this will be processed within the next 10 working days and will reflect in your account within 3-5 working days based on your bank's policies. The refund will show in your bank statement as "ET Car Hire".

We hope to welcome you back on the eDreams website in the near future. This is their response what a contradiction:Dear David,

I hope this email finds you well.

We regret to inform you that your booking with us has been cancelled on Wed, 19-Apr-2023 | 13:52. In accordance with our booking cancellation policy, we would like to notify you that there will be no refund issued.

Please note that you agreed to our terms and conditions, which included our cancellation policy when making your reservation with us.

For your reference, our cancellation policy for fully prepaid or part-paid bookings is outlined as follows:

- If you cancel 48 hours prior to your pick-up time, you will receive a full refund.

- If you cancel less than 48 hours before the pick-up time, you will receive a refund of less ZAR1895. If your online payment is less than ZAR1895, no refund will be made for your car hire booking.

- If your booking is made less than 48 hours before pick-up, the cancellation policy will automatically apply to your booking.

- All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time, and not with the car rental provider.

If you cancel your booking less than 48 hours before pick-up, a cancellation fee of ZAR1895 will be charged. However, if you have paid less than ZAR1895, you will not be charged more than the amount already paid.

Please be aware that a 'no-show' occurs when you fail to inform us about your cancellation prior to the pick-up time, fail to pick up the car at the scheduled time and date, fail to provide the necessary documentation to pick up the car, or fail to provide a credit card in the main driver's name with sufficient available funds. In such cases, no refunds will be granted.

Lastly, please note that if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit, we reserve the right to refuse a car. If the car hire has not been cancelled at least 48 hours in advance, you will not be entitled to a refund.

I apologize if this solution does not meet your expectations, but please understand that it was made in accordance with the Terms and Conditions of your rental agreement, which you accepted before completing the booking.

If you have any further questions or concerns, please do not hesitate to contact us.

Kind regards,

Ahmed

Customer Support Representative

eDreams Cars