eDreams terrible service!

I booked a flight for my son to travel from London to Cape Town return last October. Then Omicron hit and we had to cancel on 29 November 2021. It's over a month later and we still haven't received a refund. I get the run around when I call them, unable to speak to a human. The app and website are also useless. I am R16000 out of pocket and highly distressed about it.

Avoid edreams when booking. They are non responsive and I feel totally **********.