eDreams Prime is a trap — they take your money and ignore cancellations!

In January, I booked a flight to Bloemfontein and decided to try the eDreams Prime 2-week free trial for the discounts. Big mistake. The monthly fee was supposed to be R229 starting Jan 27th, but I called them on the 21st to cancel before the trial even ended.

Guess what? February 1st rolls around, and they charge me anyway. I log onto their website, see the subscription is somehow still active, cancel it again online, and think it's finally sorted. Nope. On Feb 27th, they charged me another R229!

I called them to sort this out. Because it's an international call center, you sit in a queue for over an hour, and every single time I call, it eats up about R120 of my airtime. The agent apologised, admitted the mistake, and promised they'd refund the two months they incorrectly charged me. They told me it would take 5-10 business days.

March 14th comes. Still no money. I waste more airtime calling them again, only to be told they have to "request it on the system again" and to wait another 5-10 business days.

Fast forward to today, April 1st. They finally reimbursed me... but only R229. That's just for one month! What about the other R229 they took from me?!

I am completely fed up with this incompetence. It is costing me more in airtime to fight for my own money than what you actually owe me, so I absolutely refuse to call your support line ever again. I am done wasting my time and money on your mistakes. Do the right thing and process the rest of my refund immediately.

— Kelebogile