eDreams is not a **** but EXTREMELY ****my

I booked flights for a family member from Europe to South Africa with eDreams and this is what I suggest and could pick up from the company

1. Is it a ****? Although many people say it is a **** it is not a ****. It is just very poorly run. Their business model is 'buy a lot of tickets for a flight and sell for discount' the way they make money is though the prime subscription service

2. Unsubscribe from prime subscription When booking flights it is hard to dodge subscribing to their prime service. This thing is basically IMPOSSIBLE to unsubscribe from and cost monthly. You can apparently unsubscribe from it on the app but the buttons and links are constantly broken or lead to irrelevant pages. You can also call the call center but being on hold for more than 15 minutes 5 times I went another route (this does work but wait times are very long and I had no patience with this company). After filtering though tons of online reviews and reddit this is what worked for me.

- Log into edreams (https://za.edreams.com/) to open a session token that your browser will recognise (Using the app wont work because the session token is saved in the browser) - Open this link in a ne tab (https://www.edreams.com/travel/profile/#user_membership/) and hope the session token picks up and allows you in. - If you are lucky enough to get access go through the prompts to unsubscribe.

(The above mention method worked with me after trying like 3 times. It is not patched as of 14 March 2026 but what other forums online said is the unsubscribe URL changes so maybe play around with #user_membership part if it doesn't work)

3. Flight details When you book flights make sure you're details are correct and pray that no flights are cancelled or need additional info. If you do need to change anything you need to call the call center. I luckily didn't need to do that but online reviews make it seem grim.

4. Passport issues!!! This is less known issue that people don't mention online but is extremely important to know if you have a weaker passport. My family member that needed to fly in had passport/VISA issues with the airline which meant that I couldn't get the boarding pass on eDreams app until it was resolved. Edreams NEVER TELL YOU THIS and you are left in the dark. I personally needed to track down the issue with the airline and resolve it before eDreams sent me the boarding pass. Some reviews online talk about 'never receiving boarding pass' and this could be a possible issue never addressed.

Final verdict is that yes the tickets are legit but it comes at the cost if your sanity. This company makes it's money preying on people and not caring how long you need to pay their subscription or sit on a call. It is infuriating and I will personally never use again.