eDreams is a ****!!!

We agreed to the 15 day free Prime Edreams membership. After a struggle of not being able to contact their offices (they simply do not answer phones and their AI bot is purposefully programmed to ignore phrases such as "cancel" and "complaint" ) we eventually figured out how to cancel the membership on the app prior to the end of the 15 days free membership- to spite this eDreams still went ahead and deducted the monthly subscription from our bank account despite us canceling in time. They do not answer their phones or AI bot- it is simply impossible to contact their offices to sort this out. It is going to cost us to cancel our banking card and report eDreams as a **** company in order to stop this *****ulent company.