eDreams & Fastjet - Bad news!

Bad service! This airline agency can be a daylight ****! Ticket ref ***, for Fastjet airline (OR Tambo - BUQ). They refused us a booking change/reschedule (this after we had a immigration issue with a passport stamp-date, which was a mistake by a home affairs official). We arrived 1hr 30mins before check in, and were asked (by Fastjet) to first sort out the date stamp issue before checking in. Seeing that this may consume our time, we asked to postpone the booking to the next day. To do this we contacted the eDreams team, they refused to reschedule the booking. A total of 11 calls! Instead they declined, and referred us to Fastjet.

A Fastjet employee, at the airport help desk, confirmed that many bookings made via eDreams are problematic and hard to deal with. We told her to help us move the booking, she declined saying that because the booking was via an agency it is softlocked on their side and only eDreams can work on it and assist us with our request. So it was now a back and forth! The final nail, they refused! We lost our money! It went down the drain. This business is a mess! We are despondent. We demand 1) our money because it was taken by eDreams & Fastjet unduly, or 2) we want the booking moved to a date our choice!