EDREAMS FAILURE TO REFUND CUSTOMER

I have booked flights through Edreams , which due to the COVID pandemic were cancelled and not being able to be utilized. When this happened , we were advised to either re-book the flights or request a refund , which would be refunded within a period of 3 to 6 months. It has been a year later , and thousands of Rands later , including phone bills to call in everyday to their customer call center and speak to agents who place your calls on hold for hours , and tell their customer the same lies that , “Your refund request has been submitted to the airline, and we are just awaiting the airline to refund the money to your account “. According to their mobile Application , I have proof to show that the status of my refund , is now currently showing that this refund request has not even been received by the airline. This has been the worse customer service experience I have ever had in my life. I plead with anyone ever trying to make travel arrangements through Edreams , to never consider going this route. As I have mentioned , it is a year later , and I have not been assisted in any way to receive my refund for these airline tickets. I have spoken also directly to Air Iberia and Qatar Airways , regarding my refunds , and they have assured me that this is a problem with EDREAMS , as they are the ones who are responsible to assist their customers with the refund. I feel hopeless , please help me.