EDREAMS

PLEASE HELP.... I BOOKED TICKETS FOR MYSELF AND MY FAMILY TO GO AND VISIT MY FRIEND IN NEW ZEALAND WE HAVE BEEN SAVING FOR A LONG TIME,I BOOKED ONLINE TICKET PRICE CAME UP WITH SUITABLE DATES AND I BOOKED IT AUTO FILLED MY DETAILS AND ENTERED MY NICK NAME NIKKI INSTEAD OF MY FULL NAME NICOLETTE ACCORDING TO MY PASSPORT,I CONTACTED EDREAMS IN AUGUST AFTER I REALISED I HAD MADE A MISTAKE AND WAS TOLD IT IS NNOT THEM THAT CAN HELP I MUST CONTACT THE AIRLINE THE AIRLINE THEN TOLD ME ITS EDREAMS,AFTER A LONG UP AND DOWN UP AND DOWN IT WAS SAID TO BE EDREAMS RESPONSIBILITY,THEY SAID THEY WOULD GET BACK TO ME IN 24 TO 72 HRS WHICH THEY NEVER DID.I CONTINUED PHONING AND PHONING AND AFTER THIS WHOLE TIME THE CONCLUSION IS NOW THAT I HAVE TO REFUND MY TICKET AND BUY A NEW ONE FOE R30000 ABOVE WHAT I ORIGINALLY PAID, WHEN CONTACTING THE AIRLINE THEY ARE PREPARED TO DO IT FOR 150 DOLLARS PENALTY BUT BEACAUSE I BOOKED THROUGH EDREAM THEY CANNOT HELP, EDREAMS HAS KEPT ME ON A LINE TILL NOW AND THAT IS ALSO NOW WHY MY TICKET IS SO EXPENSIVE, I CANT BELIEVE THAT T CHANGE A NAME FROM NIKKI TO NICOLETTE IS SO DIFFICULT,PLEASE CAN SOMEONE ADVISE OR HELP ME I AM AT MY WITS END EVERYTHING IS PLANNED AND PAID AND NOW THIS TICKETT WHICH I WAS ORIGINALLY TOLD WIL COST 150 DOLLARS TO CHANGE IS NOW GOING TO BE R35000 EXTRA.. PLEASE HELP OR ADVISE