eDream****tremely poor service

I In October last year I booked and paid for a trip from South Africa to New Zealand using the eDreams costing me R18,000 (I have used this site before and never had any problem).

I am 71 years old and for 71 years my first name has been David and when a field for 'First Name' is given to me, I always put in David because this is my first name.

When I got to the airport on the 2nd February to board for my flight, the name on the tiket was 'Tim' (short for my middle name Timothy and the name which I use in my personal life) and that my name on my passport was 'David'. (By the way, it surpirised me that I have used this site before and the previous time my name was David but now all of a sudden, on the same website it becomes Tim?. my email address uses my name Tim).

I could not board and the person at eDreams 'help' was in reality very unhelpful and simply said to me that that ticket was useless and that I should just 'write it off and get another ticket' and that the money was non refundable for this ticket and that the name on the ticket could not be changed.

When I got home I went into my browser which I had used to book the ticket and then to the eDreams site, the autofill options contained David (of course) and others such as Jonathan (my son who I had also booked a ticket for previously) but no where was 'Tim'.

I think this is a very poor show and will not use eDreams again for booking and advise no other people to use eDreams.