edreams - disappointing service

booking reference: *** My flight was cancelled due to covid on 8 April 2020. I have yet to be refunded the amount of 142.64 GBP . I have spoken to BA who assures me they have approved the refund but as edreams is the booking agent, the money is with them. When is this amount going to refunded. You cannot get hold of this company by telephone. I am not very impressed with the service even though i have used them many times.