eDreams are a nightmare to deal with

I booked a return flight from Lanseria to Windhoek on 16/10. Flying to Windhoek on 21/10 was a pleasure, but [URL Removed] cancelled the return flight on 28/10 due to a 'dispute in Harare'. After much frustration with a Flyafrica representative who did not know what was going on, I purchased a ticket to ORT on Air Namibia (my car was at Lanseria). I took the matter up with eDreams's call centre and on 30/10 was told I would get a full refund to be paid out within 10 days. Followed up on 11/11 and told payment would be done on 16/11 because weekends don't count. When no deposit by 18/11, I followed up and transferred to Accounts (transfer took 25+ minutes) where a lady assured me that the money had been paid into my account and even verified last 3 digits of my c/c number. There was no deposit into my account and I requested POP, which she promised to email. 2 days later, still nothing. Yesterday I sent a complaint through their website, which was acknowledged, but still no response. My FB comments also went unanswered. BTW Call Centre seems to be in Spain - difficult to understand their agents.