Edreams and cemair

FULL REFUND // AB8J2V // AB8J33 M Magda Prollius (CemAir Reservations) Dear Edreams Trust you are well Kindly see below booking information, client wishes to cancel for a full refund due to the flight being canceled by... M Monique Shadine Williams Good day, Trust email finds all inorder. Please advise why I am getting emails saying that the refund can take up to 3months to process, om not can... M Monique Shadine Williams ---------- Forwarded message ---------- From: Magda Prollius (CemAir Reservations) <***> Date: Friday, May 27, 2022 Subject: FULL ... M Monique Williams | Cartrack Good day , Kindly advise if I am ever going to get feedback regarding the below ?.I need to be refunded as I need to book alternative flights . Ple... M Monique van der Bank (CemAir) Dear eDreams, I refer to the below and trust all is well. Kindly provide me with the Refund Application number as per BSP. Kind Regards, Monique va... M Monique Shadine Williams to customerservice, Customercare, CemAir, +1 8 hours agoDetails Good day,

This is utterly pathetic service I am getting from edreams, booking was made 25th and the 26th the flight was canceled. I am still awaiting a response regarding my refund.

I need to book alternative flights ASAP, that's why I need to be refunded because the prices of the flights are increasing daily.

I will never recommend anyone to make bookings through Edreams because it seems that you guys are trying to **** us. I get a message that airlines take 3months to refund how is that my problem when you guys inconvenienced me by canceling my flight?

I am preparing to go give birth in Durban that's why I need a early flight, I don't know why i have to explain to your guys all of this but my due date is the 3rd but i will be admitted the 2nd the morning.

I do not wish to go to social media and advise everyone to never use edreams as you already have plenty of bad reviews and , while you people at edreams play around and don't even respond to emails.

I work in customer care myself so I know the turn around time for a response is 24hours,but it has been 4days.

I need a respond ASAP, I tried calling your call center yesterday and guess what no one answers. I'm wasting money to get my money refund that should have been a immediate refund when the booking was canceled.

I am awaiting your response.!

Kindest regards!