eDreams after sales service is non-existent. Stay away.

I tried the number you advised me by email to phone about a refund and was referred by a digital voice to the Manage My Bookings site. I am unable to get assistance from this user unfriendly site. It appears to me that you want to make it as difficult as possible for your clients to reach you in the hope that they will give up in frustration. I promise you I am not going away. I have been waiting for over a year for a refund of flights that were cancelled by the airlines because of the pandemic. Your after sales service stinks. Why is it impossible to get an emailed response to queries? Telephone contact is slow, expensive, frustrating and prone to errors. Reservation number ***.