eDream ****mers

Absolutely horrific experience with eDreams. I purchased my husband a ticket in October. Since then they have debited my account with an amount of R195 each month and I cannot stop this, apart from cancelling my card, which is for business, so can’t afford not to have it… Finally after many emails, unanswered, we got through to a call centre at the end of December, the agent, who annoyingly tried to convince us to keep the prime, (which we had NOT signed up for), kept on giving us the benefits of Prime. After me being assertive as the call had taken so long already and she was abroad, she agreed to cancel. Needless to say the R195 is still coming off my business account. We even logged a dispute with FNB and they cannot do anything to stop this. There is no contact, I have tried on numerous occasions to reach out to them. Even on their app and online “help support” does not give you the option to cancel Prime. This is shocking and a poor way to run a business. DO NOT book with EDreams, you think you getting a good deal and then they debit your card with whatever charges, whenever they feel like it… I can’t enter a valid email as there is none. Please assist if anyone knows how we can be helped???.