edisaster

It is so so difficult to speak to an agent from edreams. You are directed to a page where you chat and sometimes some of the agents do not understand English. They have admitted to not understanding and speaking English so well. At one pointt I spoke to a guy with a very very strong Indian accent . He informed that he was at call centre in Spain. edreams you need to get your act together update yourwebsite with South African numbers. I have been trying to get hold of them last night till now as I was cancelling my booking but nothing is received from them confirming cancellation besides the stupid Kris on the chat line. When you book you book through them but when you cancel you are required to contact the establishments yourself. I am also wondering if they will refund me. Their bookings are confusing as Campsbay village informef that my booking was done through Expedia but I got the confirmation from edreams. Expedia does not have my.booking code. Anybody reading this from edreams whom must I contact in order to cancel my booking with Campsbay village as they are refusing to accept my cancellation.