E dreams has no concern for clients, this is a money grabbing business.

I spoke to edreams chat and had a screenshot where the agent said that the refund was done from the airline. He only needed the last four digits of my card to do the refund. I struggled to find my credit card and requested him to hold on, and he said I could contact them later when I had the information, so I did a few minutes later.

I started the whole chatbot thing over again; what a frustration. It takes ages for them to answer. Eventually, the agent assisted me and asked all the questions again. I told him the previous agent only needed my last four digits to refund. The agent said there was no refund, and then he said he would check again after I explained myself for the 4th time. Then he said he had to refer it to the airline again. it takes 120 days. How is this possible. The one agent says this, and the next one does not know what happened previously on my booking.

It occurred on: 04/11/2021

This meant that I wasted time from 14h15 until now 16h00. Two hours. This platform should not exist. You can not call them, you struggle to chat on the so-called chat line, and the link the agent sent me to complain and refers me back to the bot. It is ridiculous. They are quick to make money, but the after service is frustrating.

I would like to have my money returned, please. I spoke to Airlink directly, and they said I could get my refund back...but directly from Edreams.