E dreams

We booked flights and paid a lot of money on E dreams and then date we were supposed to leave, we arrived at the airport and the lady that was assisting us told us we didn't have any flights booked and the flight we 'booked for' was alright fully booked and our name weren't there. But we have used e dreams countless times and never gotten any trouble with it. This is the first time and I'm really disappointed and upset all my money is gone, also we've been trying to contact them and they will not give us our refund because they claimed that they paid booking and we were supposed to be on bored but we didn't.