Duplicate Charge and Unsatisfactory Customer Support

I am extremely disappointed with my recent experience with eDreams. I was double billed for the same flight, which is both unacceptable and concerning.

I immediately initiated a refund request, but the process has been incredibly frustrating. Each day, I am assisted by a different agent, and I receive inconsistent and often contradictory information. There appears to be no accountability or continuity in their customer support.

What makes this even more disappointing is that I have used eDreams on several occasions in the past without any issues. Unfortunately, this experience has completely undermined my trust in their service.

The financial impact of being charged twice is significant, and I am increasingly concerned about whether I will receive my refund. This situation has caused unnecessary stress and inconvenience.

I would strongly urge eDreams to address this matter urgently, improve their customer support processes, and ensure that customers are treated fairly and transparently