DON’t BOOK THROUGH THEM, They will take your money and that’s the last time you’ll see your money

I booked through eDreams 2 rickets to Calgary from Capetown for 29 November 2021. But to Covid it was canceled. Then I requested a refund bit couldn’t get it out of them. Then I decided to use my flight credit and rebook through them 2 tickets for 30 March 2022 from Calgary to Capetown. The assistant booked a flight and informed me that there is a fare difference of 384 British Pounds (GBP). When I checked the following day on KLM if we’re booked I discovered that there was NO fare difference. I informed them via their chat channel and they promised me that it’s escalated to their concern team and that they will come back to me within 72 hours. Needless to say they never came back to me. They have taken ********ly my money ( over R 7000). Can’t anything being done to them. Be AWARE DO NOT BOOK THROUGH THEM.