Do NOT book with Edreams!!!!!

I booked a flight through Edreams from Johannesburg to Manchester 20 Nov 2021 but due to Covid lockdown (3rd wave) my flight was cancelled. I requested a refund but up to date I have not received my money. I can get hold of them and the only communication is through a self services robot chat that does not give you any info. The App just say that it is pending airline authorization for 3 months now. No progress or communication. Would have given 0 stars if I could.