Disgusting service

On the 3rd of August I was meant to leave Accra for South Africa Johannesburg at 22:00 but then the flight got moved to 23:45, which was fine, but when I got to the airport I couldn't board because they couldn't find my ticket on the system. They said my ticket was tempered with by the agent I used, which was eDreams

This issue with the new booking tempered booking didn't allow me to board the flight.

I was then told by eDreams that your Kenya airline is responsible for giving me a new booking. I pursued Kenya airways and they told me that Edreams was responsible.

I have been going back and forth with this and edreams told to buy a new fight ticket and I will get refunded.

The airport sent kenya airways an email while I was at the air in Accra but now according to edreams and Kenya Airways my refund was refused based on me not showing up at the airport and I did. I even have calls to all involved while thete at the Accra airport. If truly record calls as they claim they do, they should be able to trace me there.

But instead they say, I should prove that I was there.

Fortunately I took videos of being at the airport on that day and can prove it even though I feel it is ridiculous.

They suddenly have no way of receiving that proof.

I have been sent from Pillar to post only to be ****** off my refund. The airline said I must call my agent, which is edreams, I did and they kept insisting that all was well.

I then called kenya airways and they refused to give me a ticket saying that edreams issued the wrong details after Kenya airways postponed to later time

I was then stuck in a country that was foreign to me which was Ghana Accra with no means as I couldn't board my flight that night.

None of the service providers had concerns of where I would sleep or eat while stuck in that situation.

I was then told by eDreams that since they couldn't help, I should buy another ticket back and they will reimburse me as they see that the issue was not with me.

However, they **** and changed the narrative after. When I called to lay fault in their findings, they told me that they don't care and they didn't take my money

I told eDreams that I was going to expose their *****ulent ways and they said that they don't care, I can do whatever I like