Disappointed Traveler

I booked a ticket in advance from Johannesburg to Ching Mai. 3 days before they notified me that one of the flights has been cancelled and I had to contact them to book alternative flights.

I spend hours on the phone for 3 days with not getting it resolved and waiting for a call back and getting transferred back and forth.

I explained I had a non refundable tour and will much rather get there earlier than later. There was no point of urgency and I kept hanging waiting.

Less then 24hrs before my flight I got new flight details but adding a flight to Mumbai that wasn’t on the original flight. Only to find out at OR Tambo international that I need a visa for the transit flight which I didn’t even had 24 hrs to get or even notified about. I wasn’t aware that I needed a visa for a transit flight or notified.

I truly did not feel supported at all and when i phoned at the airport trying to check in, Edreams told me i had to pay R40 000 to make changes and it’s my responsibility to get a visa, which I didn’t have time to get. I got the booking confirmation at 13:45 on Sunday 23 June and the first flight was for the next day 24 June 10:45.

I had to rebook in order to get to my destination and booked with Singapore airlines to get to my destination at the airport. So I paid twice to get to one destination.

I spend so much energy and time trying to resolve with no avail.

I’m truly disappointed and lost money time and energy.

There should be a refund.

But talking to them has really been a waste of valuable time