Disappointed

I booked a flight via edreams and needed to make changes on the airport destination in South Africa. I called for many weeks and they just placed me on hold. I tried to contact the south african airlines to asisst me to contact them as a flight agent to assist with making these changes, they really tried to assist but couldnt get through to edreams. i am frustrated and disappointed because this is costly and quite disheartening. booking with eDreams has taken me through tremendous frustrations . It is very sad.. A few weeks later, i held for almost an hour, and eventually spoke to an agent . the agent was rushing me and was so so rude. I couldn't even explain myself. This is so sad